{"id":431,"date":"2020-06-04T20:19:31","date_gmt":"2020-06-04T10:19:31","guid":{"rendered":"https:\/\/www.downsyndrome.org.au\/qld\/?page_id=431"},"modified":"2026-01-07T16:00:10","modified_gmt":"2026-01-07T05:00:10","slug":"down-syndrome-queensland-service-agreement","status":"publish","type":"page","link":"https:\/\/www.downsyndrome.org.au\/qld\/down-syndrome-queensland-service-agreement\/","title":{"rendered":"DSIDQ Service Agreement"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Down Syndrome and Intellectual Disability Queensland Service Agreement<\/strong><\/h2>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_9' style='display:none'>\n                        <div class='gform_heading'>\n                            <h3 class=\"gform_title\">Down Syndrome and Intellectual Disability Queensland Service Agreement 2026<\/h3>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_9'  action='\/qld\/wp-json\/wp\/v2\/pages\/431' data-formid='9' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LewgsEcAAAAANHPKxXy-W3SaCXp5Qe8zBcg9m6W' data-tabindex='0'><input id=\"input_69b374760d22d2cdc899d6ca8e89b6f8\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_69b374760d22d2cdc899d6ca8e89b6f8\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><ul id='gform_fields_9' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_9_10\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Participant Details<\/h2><div class='gsection_description' id='gfield_description_9_10'>This Service Agreement is between Down Syndrome and Intellectual Disability Queensland (DSIDQ) and the following Fee For Service Participant: <\/div><\/li><li id=\"field_9_1\" class=\"gfield gfield--type-name gfield--input-type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_9_1'>\n                            \n                            <span id='input_9_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_9_1_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_9_1_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_9_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_9_1_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_9_1_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_9_7\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_7'>Date of Birth<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_7' id='input_9_7' type='text' value='' class='datepicker gform-datepicker mdy datepicker_no_icon gdatepicker-no-icon'   placeholder='mm\/dd\/yyyy' aria-describedby=\"input_9_7_date_format\" aria-invalid=\"false\" aria-required=\"true\"\/>\n                            <span id='input_9_7_date_format' class='screen-reader-text'>MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_9_7' class='gform_hidden' value='https:\/\/www.downsyndrome.org.au\/qld\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_9_3\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_3'>Phone number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_9_3' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_2\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_2'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_9_2' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_9_9\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_9'>Post Code<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_9_9' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_11\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">NDIS Plan Details<\/h2><\/li><li id=\"field_9_12\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_12'>NDIS Number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_9_12' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_13\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_13'>NDIS Plan Start Date<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_13' id='input_9_13' type='text' value='' class='datepicker gform-datepicker mdy datepicker_no_icon gdatepicker-no-icon'   placeholder='mm\/dd\/yyyy' aria-describedby=\"input_9_13_date_format\" aria-invalid=\"false\" aria-required=\"true\"\/>\n                            <span id='input_9_13_date_format' class='screen-reader-text'>MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_9_13' class='gform_hidden' value='https:\/\/www.downsyndrome.org.au\/qld\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_9_5\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_5'>The participant&#039;s plan is:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_5' id='input_9_5' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Self-managed (invoice are to be sent to me at the email address above)' >Self-managed (invoice are to be sent to me at the email address above)<\/option><option value='Plan-managed (invoices are to be sent to the Plan Manager at the email provided below)' >Plan-managed (invoices are to be sent to the Plan Manager at the email provided below)<\/option><option value='NDIS managed (funds will be drawn direct form the NDIS Portal. A separate approval form will be sent out for completion prior to services being delivered)' >NDIS managed (funds will be drawn direct form the NDIS Portal. A separate approval form will be sent out for completion prior to services being delivered)<\/option><\/select><\/div><\/li><li id=\"field_9_18\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Plan Manager Details (only required if you are using a Plan Manager)<\/h2><\/li><li id=\"field_9_19\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_19'>Plan Manager Company<\/label><div class='ginput_container ginput_container_text'><input name='input_19' id='input_9_19' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_20\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_20'>Plan Manager Phone Number<\/label><div class='ginput_container ginput_container_text'><input name='input_20' id='input_9_20' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_36\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_36'>Who\/Where would you like DSIDQ to send invoices to for the supports we provide?<\/label><div class='ginput_container ginput_container_text'><input name='input_36' id='input_9_36' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_24\" class=\"gfield gfield--type-name gfield--input-type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_9_24'>\n                            \n                            <span id='input_9_24_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_24.3' id='input_9_24_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_9_24_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_9_24_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_24.6' id='input_9_24_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_9_24_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_9_25\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_25'>Relationship to participant<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_25' id='input_9_25' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_26\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_26'>Phone number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_26' id='input_9_26' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_21\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_21'>Email address for invoices to be sent to<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_21' id='input_9_21' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_27\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_27'>Email address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_27' id='input_9_27' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_9_28\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Service Agreement Details<\/h2><\/li><li id=\"field_9_32\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_32'>Start Date<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_32' id='input_9_32' type='text' value='' class='datepicker gform-datepicker mdy datepicker_no_icon gdatepicker-no-icon'   placeholder='mm\/dd\/yyyy' aria-describedby=\"input_9_32_date_format\" aria-invalid=\"false\" aria-required=\"true\"\/>\n                            <span id='input_9_32_date_format' class='screen-reader-text'>MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_9_32' class='gform_hidden' value='https:\/\/www.downsyndrome.org.au\/qld\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_9_17\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_17'>Participant Goals<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_17' id='input_9_17' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_9_30\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Agreement<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_9_30'><li class='gchoice gchoice_9_30_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_30.1' type='checkbox'  value='I agree to the terms and conditions of this service agreement set out below.'  id='choice_9_30_1'   aria-describedby=\"gfield_description_9_30\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_9_30_1' id='label_9_30_1' class='gform-field-label gform-field-label--type-inline'>I agree to the terms and conditions of this service agreement set out below.<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><div class='gfield_description' id='gfield_description_9_30'>Agreement<\/div><\/li><li id=\"field_9_31\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_31'>Full Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_31' id='input_9_31' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_9_33\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-default-icon gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_33'>Date (Current Date)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_33' id='input_9_33' type='text' value='' class='datepicker gform-datepicker mdy datepicker_with_icon gdatepicker_with_icon'   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class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Schedule of Supports <\/h2>\n\n\n\n<p><\/p>\n\n\n<div class=\"gb-container gb-container-6ad54031\">\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.downsyndrome.org.au\/qld\/wp-content\/uploads\/sites\/7\/2025\/09\/Screenshot-2025-09-18-133244-1024x768.jpg\" alt=\"\" class=\"wp-image-5329\" srcset=\"https:\/\/www.downsyndrome.org.au\/qld\/wp-content\/uploads\/sites\/7\/2025\/09\/Screenshot-2025-09-18-133244-1024x768.jpg 1024w, https:\/\/www.downsyndrome.org.au\/qld\/wp-content\/uploads\/sites\/7\/2025\/09\/Screenshot-2025-09-18-133244-768x576.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Terms and Conditions<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The boring (but important) bits\u2026.<\/p>\n\n\n\n<p><strong>Terms and Conditions<\/strong><\/p>\n\n\n\n<p><strong>The NDIS and this Service Agreement<\/strong><\/p>\n\n\n\n<p>This Service Agreement is made for the purpose of providing supports under the Participant\u2019s National Disability Insurance Scheme (NDIS) plan.<\/p>\n\n\n\n<p>The Parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to support the independence and social and economic participation of people with disability, and enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.<\/p>\n\n\n\n<p><strong>Changes to this Service Agreement<\/strong><\/p>\n\n\n\n<p>If changes to the supports or their delivery are required, the Parties agree to discuss and review this Service Agreement. The Parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the Parties.&nbsp; The provider reserves the right to change service costs inline with any future NDIS Price Guide changes.&nbsp; In this case participants will be notified in writing in the form of an updated Schedule of Supports.<\/p>\n\n\n\n<p><strong>Ending this Service Agreement<\/strong><\/p>\n\n\n\n<p>Should either Party wish to end this Service Agreement they must give 14 days\u2019 notice. If either Party seriously breaches this Service Agreement the requirement of notice will be waived.<\/p>\n\n\n\n<p><strong>Feedback, complaints and disputes<\/strong><\/p>\n\n\n\n<p>If the Participant wishes to give the Provider feedback or is not happy with the provision of supports and wishes to make a complaint the Participant can talk to their program staff or email office@dsidq.org.au, or write to us at PO BOX 356, Hamilton Central, QLD 4007<\/p>\n\n\n\n<p>If the Participant is not satisfied or does not want to talk to this person, the Participant can contact the NDIS Quality &amp; Safeguards Commission by calling 1800 035 544 or complete the Complaint Contact Form at www.ndiscommission.gov.au.<\/p>\n\n\n\n<p><strong>Supports<\/strong><\/p>\n\n\n\n<p>We will work in collaboration with you to determine what mix of supports (services and\/or programs) will best meet your goals. Each service or program will include a separate registration process to confirm acceptance, days, times and locations.<\/p>\n\n\n\n<p><strong>Use of Information<\/strong><\/p>\n\n\n\n<p>Down Syndrome and Intellectual Disability Queensland will use the information we collect to provide you with information, services and resources. By completing this agreement, you are consenting to us collecting this information. Down Syndrome and Intellectual Disability Queensland\u2019s privacy policy is available at https:\/\/www.downsyndromeqld.org.au\/privacy-1. The policy contains important information about how we use the information we collect, how you can access and request correction of information we hold about you, how you may complain about a breach of the Australian Privacy Principles and how we will deal with any privacy complaints. If you have any questions, our contact details are office@dsidq.org.au, phone: 07 3356 6655 or mail: PO Box 356, Hamilton Central, QLD 4007.<\/p>\n\n\n\n<p><strong>Schedule of Supports<\/strong><\/p>\n\n\n\n<p>The Provider agrees to provide the Participant the supports outlined in the Schedule of Supports table.&nbsp; All prices are GST inclusive (if applicable) and include the cost of providing the supports.&nbsp; The provider reserves the right to change service costs in line with any future NDIS Price Guide changes.&nbsp; In this case participants will be notified in writing in the form of an updated Schedule of Supports.<\/p>\n\n\n\n<p>Additional expenses (i.e. things that are not included as part of a Participant\u2019s NDIS supports) are the responsibility of the Participant and are not included in the cost of the supports. Examples include entrance fees, event tickets, meals, etc. These are considered \u201cOut of Pocket\u201d costs.<\/p>\n\n\n\n<p><strong>Payments<\/strong><\/p>\n\n\n\n<p>The Provider will seek payment for their provision of supports by the invoice method indicated.&nbsp; Payment is required by EFT within 7 days of the invoice.<\/p>\n\n\n\n<p>The Provider will seek payment for Out of Pocket costs in advance of the provision of support and will invoice these directly to the Participant.<\/p>\n\n\n\n<p><strong>Goods and services tax (GST)<\/strong><\/p>\n\n\n\n<p>All prices are GST inclusive (if applicable) and include the cost of providing the supports.&nbsp; For the purposes of GST legislation, the Parties confirm that:<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the Participant\u2019s NDIS plan currently in effect under section 37 of the NDIS Act;<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; the Participant\u2019s NDIS plan is expected to remain in effect during the period the supports are provided; and<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; the Participant \/ Participant\u2019s representative will immediately notify the Provider of any changes to the Participant\u2019s NDIS Plan.<\/p>\n\n\n\n<p><strong>Cancellation Policy<\/strong><\/p>\n\n\n\n<p>You will not be charged for a service that Down Syndrome and Intellectual Disability Queensland cancels and cannot substitute or reschedule. Where possible we will provide a minimum of 2 clear business days\u2019 notice; however, where a cancellation is needed due to staff illness as much notice as possible will be given.<\/p>\n\n\n\n<p>Where the participant has provided 7 clear business days\u2019 notice of cancellation in writing, Down Syndrome and Intellectual Disability Queensland will not charge a cancellation fee (not applicable for Programs of Supports). Any notice less than 7 clear business days&#8217; will be charged up to 100% of the agreed price for the cancelled service. For Programs of Supports, participants will be charged for all sessions delivered within the period of the program, including sessions where the participant did not attend.&nbsp;<\/p>\n\n\n\n<p>Where the participant cancels a scheduled service that includes Out of Pocket costs and these costs have already been incurred by Down Syndrome and Intellectual Disability Queensland and cannot be recovered from another source (for example by booking another participant) then Down Syndrome and Intellectual Disability Queensland will still charge the participant for these Out of Pocket costs.<\/p>\n\n\n\n<p>Down Syndrome and Intellectual Disability Queensland may waive cancellation fees in certain circumstances such as illness, hospitalisation, accident or other emergency.&nbsp;<\/p>\n\n\n\n<p>If you repeatedly cancel services, this may result in loss of regular session times or termination of services. We will provide notice in writing of termination of services at least 14 clear business days prior to enable you or your representative to nominate an alternative provider to deliver your support services.<\/p>\n\n\n\n<p><strong>Responsibilities of Provider<\/strong><\/p>\n\n\n\n<p>The Provider agrees to:<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; review the provision of supports at least every 12 months&nbsp;with the Participant<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; once agreed, provide supports that meet the Participant\u2019s needs at the Participant\u2019s preferred times<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; communicate openly and honestly in a timely manner<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; treat the Participant with courtesy and respect<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; consult the Participant on decisions about how supports are provided<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; give the Participant information about managing any complaints or disagreements and details of the provider\u2019s cancellation policy (if relevant)<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; listen to the Participant\u2019s feedback and resolve problems quickly<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; give the Participant a minimum of 2 clear business days\u2019&nbsp;notice if the Provider has to change a scheduled appointment to provide supports<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; give the Participant the required notice if the Provider needs to end the Service Agreement (see \u2018Ending this Service Agreement\u2019 below for more information)<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; protect the Participant\u2019s privacy and confidential information<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the Participant, and<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; issue regular invoices and statements of the supports delivered to the Participant.<\/p>\n\n\n\n<p><strong>Responsibilities of Participant \/ Participant\u2019s representative<\/strong><\/p>\n\n\n\n<p>The Participant \/ Participant\u2019s representative agrees to:<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; inform the Provider about how they wish the supports to be delivered to meet the Participant\u2019s needs<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; treat the Provider with courtesy and respect<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; talk to the Provider if the Participant has any concerns about the supports being provided<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; give the Provider a minimum of 7 clear business days\u2019&nbsp;notice if the Participant cannot make a scheduled appointment; and if the notice is not provided by then, the Provider\u2019s cancellation policy will apply (see \u2018Cancellation Policy\u2019 above for more information)<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; give the Provider the required notice if the Participant needs to end the Service Agreement (see \u2018Ending this Service Agreement\u2019 below for more information), and<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; let the Provider know immediately if the Participant\u2019s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS.<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp; ensure there is sufficient funds in the NDIS Plan to cover services provided, or otherwise cover the costs of the services.<\/p>\n\n\n\n<p><strong>Contact details<\/strong><\/p>\n\n\n\n<p>Down Syndrome and Intellectual Disability Queensland can be contacted on:<\/p>\n\n\n\n<p>Phone [B\/H]: (07) 3356 6655<\/p>\n\n\n\n<p>Email: office@dsidq.org.au<\/p>\n\n\n\n<p>Address: 77 Kitchener Road, Ascot, QLD, 4007<\/p>\n\n\n\n<p>PO Box 356, Hamilton Central QLD, 4007<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Down Syndrome and Intellectual Disability Queensland Service Agreement Schedule of Supports Terms and Conditions The boring (but important) bits\u2026. 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