{"id":816,"date":"2022-02-14T14:58:14","date_gmt":"2022-02-14T03:58:14","guid":{"rendered":"https:\/\/www.downsyndrome.org.au\/wa\/?page_id=816"},"modified":"2022-06-13T12:15:16","modified_gmt":"2022-06-13T02:15:16","slug":"feedback","status":"publish","type":"page","link":"https:\/\/www.downsyndrome.org.au\/wa\/about-us\/our-team\/feedback\/","title":{"rendered":"Feedback, Compliments and Complaints"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to send us Feedback, a Compliment or a Complaint<\/h3>\n\n\n\n<p>Down Syndrome Western Australia is committed to providing high quality services and meeting your needs. We value your feedback \u2013 including complaints. Please let us know what we do well and where we can improve our services.<\/p>\n\n\n\n<p>Feedback, compliments and complaints can be lodged:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>directly with a staff member,<\/li><li>by submitting a completed <a rel=\"noreferrer noopener\" href=\"https:\/\/www.downsyndrome.org.au\/wa\/wp-content\/uploads\/sites\/11\/2022\/02\/DSWA-Compliments-and-Complaints-Form.pdf\" target=\"_blank\">Feedback and Complaints Form<\/a> (pdf)<\/li><li>by submitting the online Feedback and Complaints form below;<\/li><li>by email to: <a rel=\"noreferrer noopener\" href=\"mailto:admin@downsyndromewa.org.au\" target=\"_blank\">admin@downsyndromewa.org.au<\/a>; <\/li><li>by phone on (08) 6253 4752;<\/li><li>in writing to: Down Syndrome WA, 32 Burton St, Cannington WA 6107; <\/li><li>anonymously, through any of the above means.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Online  Feedback, Compliment and Complaint Form<\/h3>\n\n\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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id='choice_3_4_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_3_4_3' id='label_3_4_3' class='gform-field-label gform-field-label--type-inline'>Staff on behalf of participant<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_4_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_4' type='radio' value='Participant Representative'  id='choice_3_4_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_3_4_4' id='label_3_4_4' class='gform-field-label gform-field-label--type-inline'>Participant Representative<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_3_4_5'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_4' type='radio' value='gf_other_choice'  id='choice_3_4_5' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_3_4_5' id='label_3_4_5' class='gform-field-label gform-field-label--type-inline'>Other<\/label><br \/><input id='input_3_4_other' class='gchoice_other_control' name='input_4_other' type='text' value='Other' aria-label='Other Choice, please specify'  disabled='disabled' \/>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_3_5\" class=\"gfield gfield--type-textarea gfield--width-full .gform_wrapper .gform_body .gform_fields #field_23_1.gfield { border-top-style: hidden !important; border-right-style: border-left-style: border-bottom-style: groove background-color: #eee; } field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_3_5'>Please tell us about your experience at Down Syndrome Western Australia<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_3_5' class='textarea small'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3_6\" class=\"gfield gfield--type-textarea gfield--width-full border:3px 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two working days. We aim to respond to all complaints<br>and grievances as quickly as possible, and within 28 days from acknowledgement. <\/p>\n\n\n\n<p>All feedback, compliments and complaints are used by Down Syndrome Western Australia to<br>continuously improve our service delivery.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Further Support<\/h3>\n\n\n\n<p>If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from<br>Down Syndrome Western Australia&#8217;s Chief Executive Officer or the Chair of DSWAs Board, or<br>alternatively through any of the following agencies:<\/p>\n\n\n\n<p><strong>NDIS Quality and Safeguards Commission<\/strong><br>Online: www.ndiscommission.gov.au<br>Phone: 1800 035 544<\/p>\n\n\n\n<p><strong>Equal Opportunity Commission<\/strong><br>Online: www.wa.gov.au\/organisation\/equal-opportunity-commission;<br>Phone: (08) 9216 3900 or 1800 198 149;<br>Email: eoc@eoc.wa.gov.au; and<br>Post: Albert Facey House, 469 Wellington Street, Perth WA 6000<\/p>\n\n\n\n<p><strong>Australian Human Rights Commission<\/strong><br>Phone: 1300 656 419<br>Online: www.humanrights.gov.au<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to send us Feedback, a Compliment or a Complaint Down Syndrome Western Australia is committed to providing high quality [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":318,"parent":13,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"state":[],"class_list":["post-816","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/pages\/816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/comments?post=816"}],"version-history":[{"count":9,"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/pages\/816\/revisions"}],"predecessor-version":[{"id":2728,"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/pages\/816\/revisions\/2728"}],"up":[{"embeddable":true,"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/pages\/13"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/media\/318"}],"wp:attachment":[{"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/media?parent=816"}],"wp:term":[{"taxonomy":"state","embeddable":true,"href":"https:\/\/www.downsyndrome.org.au\/wa\/wp-json\/wp\/v2\/state?post=816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}